- You can open a bank account or take out a mortgage at the bank
- You can take out insurance with the bank or with an insurer
- Is the bank or insurer not treating you well? Then you can file a complaint
- You do this directly at the bank or insurer
- Do you have trouble filing a complaint? We can help you
How to complain
ABN AMRO
Do you have a complaint about ABN AMRO? This is what you can do:
- Call 0900 - 00 24 (or outside the Netherlands: 0031 10 241 17 20)
- Via Twitter or Facebook (Dutch only)
Read how to file a complaint at ABN AMRO
Aegon
Do you have a complaint about Aegon? This is what you can do:
- Call 088 344 1234
- Fill out this complaint form (Dutch only)
Read how to file a complaint at Aegon (Dutch only)
ASN
Do you have a complaint about ASN? This is what you can do:
- Call 070 - 3569 335
- Fill out this complaint form (Dutch only)
- Write a letter. Put the following in your letter:
- Your name
- Your address
- Your phone number (not mandatory, but might come in handy)
- Your bank account number
- The date of sending the complaint
- Your complaint (tell as clearly as possible what went wrong, when this happened and who you spoke to. It is okay if you don’t know a name)
- What you think the bank should do with your complaint
- Send supporting documents (evidence) if you have them. For instance letters you received from the bank
Send your letter to:
ASN Bank
T.a.v. ASN Klantenservice – Klacht (Customer service – Complaint)
Antwoordnummer 1188
2501 WB Den Haag.
Read how to file a complaint at ASN (Dutch only)
ASR
Do you have a complaint about ASR? This is what you can do:
- Call 030 257 91 11
- Fill out this complaint form (Dutch only)
- Write a letter. Put the following in your letter:
- Your name
- Your address
- Your phone number (not mandatory, but might come in handy)
- Your policy number
- The date of sending the complaint
- Your complaint (tell as clearly as possible what went wrong, when this happened and who you spoke to. It is okay if you don’t know a name)
- What you think ASR should do with your complaint
- Send supporting documents (evidence) if you have them. For instance letters you received from ASR
Send your letter to:
ASR klachtenservice (Complaints service)
Postbus 2072
3500 HB Utrecht
Read how to file a complaint at ASR (Dutch only)
Avéro Achmea
Do you have a complaint about Avéro Achmea? This is what you can do:
- Fill out this complaint form (Dutch only)
- Write a letter. Put the following in your letter:
- Your name
- Your address
- Your phone number (not mandatory, but might come in handy)
- Your policy number
- The date of sending the complaint
- Your complaint (tell as clearly as possible what went wrong, when this happened and who you spoke to. It is okay if you don’t know a name)
- What you think Avéro Achmea should do with your complaint
- Send supporting documents (evidence) if you have them. For instance letters you received from Avéro Achmea
Send your letter to:
Avéro Achmea
Klantsignaalmanagement (customer management)
Postbus 101
7300 AC Apeldoorn
Read how to file a complaint at Avéro Achmea (Dutch only)
Centraal Beheer
Do you have a complaint about Centraal Beheer? This is what you can do:
- Call 055 579 8000
- Chat with Centraal Beheer (Dutch only)
- Write a letter. Put the following in your letter:
- Your name
- Your address
- Your phone number (not mandatory, but might come in handy)
- Your policy number
- The date of sending the complaint
- Your complaint (tell as clearly as possible what went wrong, when this happened and who you spoke to. It is okay if you don’t know a name)
- What you think the insurer should do with your complaint
- Send supporting documents (evidence) if you have them. For instance letters you received from the insurer
Send your letter to:
Centraal Beheer Klachtenbureau (complaints office)
Postbus 9150
7300 HZ Apeldoorn
Read how to file a complaint at Centraal Beheer (Dutch only)
ING
Do you have a complaint about ING? This is what you can do:
- Do you have a private bank account? Call 020 22 888 88
Do you have a business bank account? Call 020 22 888 22 - Chat (personal account) (Dutch only)
- Chat (business account) (Dutch only)
- In person at an office in your area (Dutch only)
Read how to file a complaint at ING (Dutch only)
Interpolis
Do you have a complaint about Interpolis? This is what you can do:
- Fill out this complaint form (Dutch only)
Read how to file a complaint at Interpolis (Dutch only)
Nationale Nederlanden
Do you have a complaint about Nationale Nederlanden? This is what you can do:
- Call the department your complaint is about (Dutch only)
- Fill out this complaint form (Dutch only)
- Write a letter. Put the following in your letter:
- Your name
- Your address
- Your phone number (not mandatory, but might come in handy)
- Your policy number
- The date of sending the complaint
- Your complaint (tell as clearly as possible what went wrong, when this happened and who you spoke to. It is okay if you don’t know a name)
- What you think the insurer should do with your complaint
- Send supporting documents (evidence) if you have them. For instance letters you received from the insurer
Send your letter to:
Nationale-Nederlanden Klachtendesk (complaints desk)
Antwoordnummer 21
2509 VB Den Haag
Read how to file a complaint at Nationale Nederlanden (Dutch only)
Rabobank
Do you have a complaint about Rabobank? This is what you can do:
- Do you have a private bank account? Fill in this complaint form (Dutch only)
- Do you have a business bank account? Fill in this complaint form (Dutch only)
Read how to file a complaint at Rabobank if you have a private bank account or a business bank account. (Dutch only)
SNS
Do you have a complaint about SNS? This is what you can do:
- Call 030 - 633 30 00
- In person at an office in your area (Dutch only)
Read how to file a complaint at SNS (Dutch only)
Triodos
Do you have a complaint about Triodos? This is what you can do:
- Call 030 693 6553
- By email: kwaliteitszorg@triodos.nl. Put the following in your email:
- Your name
- Your address
- Your phone number (not mandatory, but might come in handy)
- Your bank account number
- The date of sending the complaint
- Your complaint (tell as clearly as possible what went wrong, when this happened and who you spoke to. It is okay if you don’t know a name)
- What you think the bank should do with your complaint
- Send supporting documents (evidence) if you have them. For instance letters you received from the bank
- Write a letter. Put in your letter the same as in an email (see above).
- Write a letter. Put in your letter the same as in an email (see above).
Send your letter to:
Triodos Bank
Afdeling Kwaliteitszorg (department Quality care)
Antwoordnummer 170
3700 VB Zeist
Read how to file a complaint at Triodos (Dutch only)
What to expect?
The bank or insurer will contact you as soon as possible.
When the bank or insurer is unable to solve the problem, then they will explain what their next steps are.
The bank or insurer must respond to your complaint within 8 weeks.
You can’t resolve your complaint directly with the bank or insurer? You can file a complaint at the Klachteninstituut Financiële Dienstverlening (Financial Services Complaints Institute).
Need help?
Did you try to file a complaint? And still you were not properly helped? Our Reporting and Advice Point can help you. Tell us your complaint or question. We will help you in the contact with the bank or insurer. We will react to your message within a week.