Question or complaint tax authorities

The Tax Authority deals with taxes and benefits
Do you have a low income? You can apply for healthcare, rent, and childcare benefits
Are the the tax authorities not treating you well? You can file a complaint
You do this yourself at the tax authorities
Do you have trouble filing a complaint? We can help you

Do you have a complaint about the tax authorities? This is what you can do:

Call 0800 - 0543
Download this complaint form and send it in
- Please note: you have to print out this form and send it by mail to the department concerning your complaint. You find the addresses at question 7 of the form
Write a letter. Put the following in your letter:
- Your name
- Your address
- Your phone number (not mandatory, but might come in handy)
- The date of sending the complaint
- Your complaint (tell as clearly as possible what went wrong, when this happened and who you spoke to. It is okay if you don’t know a name)
- What you think the tax authorities should do with your complaint
- Send supporting documents (evidence) if you have them. For instance letters you received from the tax authorities

Send your letter to the department your complaint is about. You can find the addresses here

You will receive a message from the tax authorities within a week. An employee will investigate what happened and how the problem can be solved.

The investigation will take about six weeks. You will be notified of the results of the investigation.

If you do not agree with the conclusions of the tax authorities, you can contact Nationale Ombudsman (Dutch only). This is an organization that helps you if you have a problem with the government.

Did you try to file a complaint? And still you were not properly helped? Our Reporting and Advice Point can help you. Tell us your complaint or question. We will help you in the contact with the tax authorities. We will react to your message within a week.

Question or complaint tax authorities

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